ax99's Privacy Policy

Introduction

Welcome to the ax99 platform. This privacy policy ("Policy") applies to the collection, processing, and protection of information between ax99 ("we", "our") and its users ("you", "your"). This Policy is effective for the ax99.mom website and all related services.

When you use our platform, create an account, or use our services, you are considered to have accepted the terms set out in this Policy. We therefore ask that you read this document carefully.

ax99 believes that your personal information belongs to you. We use that information with respect and never share it with any unauthorized third party. The main purpose of this Policy is to let you know, with full transparency, where your information goes and why it is collected.

Data Collection

We collect specific types of information to make your experience on the ax99 platform safe, fair, and personalized. Each category is described in detail below.

2.1 Personally Identifiable Information

During account registration and management we may collect the following information:

• Full name and contact details
• Date of birth (for age verification — our platform is for users aged 21 and above only)
• Email address
• Mobile number
• Home address
• National ID card or passport details (when identity verification is required)

2.2 Financial Information

ax99 collects your payment method details to process transactions. We currently accept payments via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to complete transactions and is never sold to third parties.

• Mobile banking number (bKash / Nagad / Rocket / Upay)
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Usage Information & Technical Data

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Page visit time and duration
• Pages and sections clicked
• Cookie and session data
• Referral source (how you arrived at our site)

2.4 Communication Information

When you contact our support team via live chat or email, we store a record of that conversation. This is necessary to improve our service quality and to maintain continuity with previous issues.

Data Processing

ax99 uses collected information only for specific and lawful purposes. Those purposes are set out in detail below:

3.1 Account Management & Identity Verification

Verifying your identity accurately is our responsibility. This prevents unauthorized access and keeps your account protected from fraudulent activity. We follow the Know Your Customer (KYC) process to confirm the validity of all users.

3.2 Processing Financial Transactions

Financial information is used to process your deposit and withdrawal requests. The minimum deposit and withdrawal on ax99 is ৳500. Withdrawal funds generally reach your account within 10 to 45 minutes.

3.3 Platform Improvement & User Experience

We analyze usage information to make our platform more useful. Statistics such as which games are most popular and which pages users spend more time on help us improve our service quality.

3.4 Providing Customer Support

When you contact our support, we use previous information to resolve issues quickly and effectively. Our 24/7 live chat and email support service is available in Bengali and English.

3.5 Security & Compliance

We analyze certain information to prevent fraud, money laundering, and other illegal activity. This information is also used to comply with responsible gaming policies — particularly if any concerning behavior is observed in a user's activity.

3.6 Communication & Notifications

We use your contact information to send important account updates, transaction confirmations, and security-related notifications. If you do not wish to receive promotional messages, you can let us know through our support at any time.

Security Measures

ax99 gives the highest importance to the security of your information. We use industry-standard technology to keep your information protected.

4.1 Encryption Technology

All data transfers on our platform are secured using SSL (Secure Socket Layer) encryption technology. This means no third party can read or alter any information sent between you and our servers.

4.2 Data Storage

Your information is stored on secure servers. Even after an account is closed, certain information may be retained for a specified period due to legal obligations and dispute resolution needs. Once that period ends, the information is securely deleted.

4.3 Access Control

Only authorized staff at ax99 can access your personal information, and only as required by their work. Every access is logged and regularly audited.

4.4 Response to a Security Breach

If a data security breach occurs for any reason, ax99 will notify affected users as quickly as possible. We will clearly communicate the nature of the incident, the potential risks, and the steps we are taking.

Cookies & Tracking

ax99 uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the platform to function correctly. They are used for session management, keeping you logged in, and security checks. Disabling these cookies will prevent the platform from working properly.

5.2 Analytical Cookies

We want to understand how users are using our platform. Analytical cookies help us identify page visit patterns, popular sections, and technical issues.

5.3 Functional Cookies

Functional cookies are used to save your preferred language, game settings, and other customizations. They are needed to remember these settings each time you log in.

5.4 Cookie Controls

You can manage cookies by changing your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

Third Parties

ax99 does not sell your personal information. However, in certain circumstances some information may be shared on a limited basis:

6.1 Payment Processing Companies

To complete your transactions, we share the necessary information with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer. These companies follow their own privacy policies and use the information solely for the purpose of completing transactions.

6.2 Technology Service Providers

We use the services of trusted technology partners to operate the technical infrastructure of our platform. They may only use the information for the purposes defined by contract.

6.3 Legal Obligations

If disclosure of information becomes unavoidable due to a legal process, court order, or a lawful demand from a government authority, ax99 will fulfill its legal obligations.

6.4 Business Transfers

In the event of a business merger, acquisition, or other change, user information may be transferred. However, this Privacy Policy will remain in effect in such cases.

6.5 What We Never Share

We do not share your information for any of the following purposes:

• Sale or rental to advertising companies
• Use for marketing purposes without permission
• Sharing with unrelated third parties
• Sale for profiling or targeted advertising

Your Rights

You have clear rights over your own information. ax99 fully respects these rights:

1. Right to Access Information: If you want to know what information we hold about you, submit a request to our support. We will provide a complete list.
2. Right to Correct Information: If any of your information is incorrect or outdated, you can request a correction.
3. Right to Delete Information: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
4. Right to Restrict Processing: For specific reasons, you can ask for the processing of your information to be temporarily limited.
5. Right to Portability: If you wish, you can receive your information in a common, readable format.
6. Right to Object: You have the right to object to certain types of processing of your information.

To exercise these rights, contact us via support chat or email. We will respond to your request as quickly as possible.

Age Restriction

The ax99 platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor.

Age is verified at the time of account registration. If we learn that a minor has created an account, that account will be immediately closed and all related information will be deleted.

If you believe a minor has created an account on our platform, please notify us at [email protected].

Updates & Changes

ax99 may update this Privacy Policy from time to time. Changes will be published on this page and for significant changes we will notify you directly.

Continuing to use the platform after any change will be considered acceptance of the new policy. We therefore recommend checking this page periodically.

If you have any questions or comments about this Policy, please contact our support team — we are always here for you.

Contact

If you have any questions, concerns, or information requests about this privacy policy, please contact us through the following:

You will also find important information on our Responsible Gaming page. It is also recommended that you read ax99's Terms and Conditions page.

This privacy policy has been drawn up in accordance with the laws currently in force in Bangladesh. In the event of any dispute or ambiguity, the Bengali version shall be considered authoritative.