📄 Legal Document

ax99 Terms & Conditions

Please read these terms carefully before using the ax99 platform. This page contains detailed guidelines on accounts, bonuses, payments, and responsible gaming.

Table of Contents
  1. General Terms
  2. Account Registration & Eligibility
  3. Account Security
  4. Deposits & Withdrawals
  5. Bonuses & Promotions
  6. Gaming Rules
  7. Prohibited Activities
  8. Account Closure & Suspension
  9. Limitation of Liability
  10. Privacy & Data
  11. Intellectual Property
  12. Responsible Gaming
  13. Changes to Terms
  14. Dispute Resolution
  15. Contact

Table of Contents

  1. General Terms
  2. Account Registration & Eligibility
  3. Account Security
  4. Deposits & Withdrawals
  5. Bonuses & Promotions
  6. Gaming Rules
  7. Prohibited Activities
  8. Account Closure & Suspension
  9. Limitation of Liability
  10. Privacy & Data
  11. Intellectual Property
  12. Responsible Gaming
  13. Changes to Terms
  14. Dispute Resolution
  15. Contact
Important Notice: By opening an account or using the services on the ax99 platform, you are considered to have read, understood, and fully accepted all the terms and conditions set out below. Please read all sections carefully.
Section 1

1 General Terms

These terms and conditions ("Terms") form a legally binding agreement between the ax99 platform ("Platform", "we", "our") and its users ("you", "user"). These Terms apply when you use any services provided through the ax99 website, mobile site, or any other digital channel.

The platform operates for entertainment purposes and hosts online casino games, sports betting, and other interactive gaming activities. ax99 is committed to ensuring a safe, transparent, and fair gaming environment at all times.

If you disagree with anything stated in these Terms, please refrain from using the platform. Our support team is available 24/7 to help with any questions.

Section 2

2 Account Registration & Eligibility

2.1 Age & Eligibility Requirements

To open an account and use the services on the ax99 platform, you must meet the following requirements:

  • You must be at least 21 (twenty-one) years old.
  • You must not be a resident of any jurisdiction where online gaming is legally prohibited.
  • You must open an account in your own name and of your own free will — not on behalf of anyone else or as a proxy.
  • Each individual may hold only one account.
21+ age restriction: Accounts found to belong to underage users will be closed immediately and deposited funds may be forfeited.

2.2 Registration Process

During account registration you must provide accurate and complete information, including your full name, correct date of birth, active mobile number, and valid email address. ax99 reserves the right to cancel any account where false or incorrect information has been provided.

2.3 Identity Verification (KYC)

In the interest of security and fraud prevention, ax99 may request government-issued identification (national ID card, passport) and proof of address at any time for identity verification. Failure to submit the required documents within the specified timeframe may result in withdrawal suspension or account restrictions.

Section 3

3 Account Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. ax99 will never ask for your password via email, SMS, or phone.

  • Sharing your account login credentials with any third party is strictly prohibited.
  • If you suspect unauthorized access, notify the support team immediately.
  • You are fully responsible for all activity carried out on your account until ax99 suspends it upon your written request.
  • If multiple accounts are found to be operated from a single device or IP address, all associated accounts may be subject to investigation.
Section 4

4 Deposits & Withdrawals

4.1 Deposit Terms

The following methods are currently accepted for depositing funds into ax99:

  • bKash — Mobile Banking
  • Nagad — Mobile Banking
  • Rocket — Mobile Banking
  • Upay — Mobile Banking
  • Bank Transfer — Major commercial banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank

The minimum deposit amount is ৳500 for each method. Deposit transactions are generally credited to your account instantly, although bank transfers may take slightly longer.

Only use a payment method registered in your own name. Deposits made through third-party accounts or anonymous methods may be investigated and forfeited for fraud.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals can only be made to the same method used to deposit funds into the account, although exceptions may be considered in special circumstances.

  • Completed KYC verification is mandatory before making a withdrawal.
  • Withdrawals may be delayed if active bonus wagering requirements have not been met.
  • If fraudulent activity is suspected, ax99 may place a withdrawal on hold and conduct an investigation.

4.3 Currency & Conversion

All transactions on ax99 are processed in Bangladeshi Taka (৳ / BDT). For transactions in foreign currencies, conversion rates will be applied automatically and fees from third-party banks or payment providers may apply.

Section 5

5 Bonuses & Promotions

5.1 Welcome Bonus

New account holders at ax99 are eligible for a 100% bonus on their first deposit, up to ৳8,000. For example: depositing ৳1,000 adds an extra ৳1,000 in bonus, bringing the total balance to ৳2,000.

Wagering requirement: Before withdrawing winnings earned from a bonus, you must wager 10 times the bonus amount (on the bonus amount only, not on deposit + bonus). Example: ৳1,000 bonus × 10 = a total of ৳10,000 in bets must be completed.

5.2 General Bonus Terms

  • Only one welcome bonus applies per account, per household, or per IP address.
  • Bonus funds cannot be withdrawn directly — they are for gameplay use only.
  • Requesting a withdrawal while a bonus is active may result in the bonus being cancelled.
  • Each promotion must be used within a specified timeframe; expired bonuses are cancelled automatically.
  • ax99 reserves the right to modify, suspend, or cancel any bonus offer.
  • Separate terms may apply to VIP cashback and other ongoing promotions.

5.3 VIP Program

ax99 has four VIP tiers — Bronze, Silver, Gold, and Platinum — each offering weekly cashback at different rates. Advancement to a higher tier depends on your overall activity on the platform. ax99 reserves the right to modify VIP benefits.

Section 6

6 Gaming Rules

All games available on ax99 (slots, live casino, fishing games, sports betting) are operated by third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) and run according to their own rules.

  • The rules, pay tables, and other information for each game are available within the game interface itself.
  • If a game is left incomplete due to a technical fault, ax99 will settle it based on the most recent reliable server record.
  • ax99 will not be held responsible for any bets lost due to internet disconnection.
  • Game outcomes are determined using RNG (Random Number Generator) technology, which is independently audited.
  • Sports betting settlements will be based on official results.
Section 7

7 Prohibited Activities

Participation in any of the following activities is strictly prohibited and may result in immediate account closure and forfeiture of funds:

  • Operating multiple accounts or using multiple identities to claim bonus benefits.
  • Bonus abuse or attempting to defraud the platform through any strategic method.
  • Money laundering or conducting suspicious financial activity.
  • Using computer programs, bots, scripts, or unauthorized software to operate games.
  • Hacking, attempting to breach the platform's systems, or introducing malicious code.
  • Stealing account information from other users or engaging in fraudulent behavior toward them.
  • Falsely presenting yourself as a representative of ax99.
Section 8

8 Account Closure & Suspension

8.1 ax99's Rights

ax99 may temporarily suspend or permanently close any account without prior notice in the following circumstances:

  • Violation of any clause in these Terms.
  • Provision of false or incomplete registration information.
  • Detection of suspicious or fraudulent activity.
  • Compliance with instructions from legal or regulatory authorities.

8.2 User Rights

You may request closure of your account at any time through the support team. Before the account is closed, any pending bets will be settled and you will be given the opportunity to withdraw the net balance, subject to applicable conditions.

Section 9

9 Limitation of Liability

The ax99 platform strives to maintain the highest standard of service, however the platform's liability is limited in the following matters:

  • Games interrupted due to internet disconnection or third-party network issues.
  • Force majeure events (earthquake, flood, cyber attack, government directives) that are beyond the platform's control.
  • Issues arising from software faults on the part of a third-party game provider.
  • Losses resulting from your own negligence or failure to secure your password.

ax99 will not be liable under any circumstances for indirect, incidental, or consequential damages.

Section 10

10 Privacy & Data

ax99 places the highest importance on the protection of your personal information. All data is stored and transmitted using SSL encryption technology. Full details on how your personal information is collected, used, and protected can be found in our Privacy Policy.

Your information may be shared on a limited basis with third-party organizations for the purposes of fraud prevention, identity verification, and legal compliance.

Section 11

11 Intellectual Property

All content on the ax99 platform — logos, graphics, designs, software, text materials and trademarks — are the exclusive property of ax99 or its licensors.

Copying, reproducing, distributing or commercially using any element of the platform without prior written permission is strictly prohibited. Limited quotation or reference for personal and non-commercial purposes is permitted, provided ax99 is credited as the source.

Section 12

12 Responsible Gaming

ax99 always promotes a safe and responsible gaming culture. Treat gaming as a form of entertainment, not a source of income. The platform is intended only for those who can participate voluntarily, with a sound state of mind, and within their financial means.

You can use the following limit-setting tools:

  • Deposit Limit: Set a daily or weekly deposit limit.
  • Self-Break: Temporarily suspend your account for a set period of time.
  • Self-Exclusion: Request to close your account on a long-term basis.

If you notice signs of gaming addiction or have any concerns, please contact us. For more information, visit our Responsible Gaming page.

Section 13

13 Changes to Terms

ax99 reserves the right to change, amend or update these terms and conditions at any time. In the case of significant changes, users will be notified via their registered email or through a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the revised terms and conditions. Therefore, it is recommended that you review this page on a regular basis.

Section 14

14 Dispute Resolution

In the event of any dispute or complaint, please contact our customer support team first. The support team will investigate the matter and attempt to resolve it with the utmost impartiality.

How to submit a complaint:

  • Speak directly with a support agent via live chat.
  • Send an email with full details to [email protected].

The game provider's system records will be considered the final evidence in resolving disputes. If you are not satisfied with the support team's decision, you have the option to pursue the relevant game provider's complaint process.

Section 15

15 Contact

For any questions, comments or complaints regarding these terms and conditions, please contact us:

Our support team is always here for you. Feel free to reach out whenever you need help.

Last Updated: These terms and conditions have been most recently reviewed and approved. By continuing to use the ax99 platform, you agree to abide by all of these terms.